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Holly Springs Primary Care Patient Information

Welcome to WakeMed Physician Practices - Primary Care – Holly Springs. We’re committed to providing the highest level of family medicine, internal medicine and primary care services to patients in our Holly Springs office.
Our staff provides timely, compassionate, personalized and innovative health care. To make your visit as pleasant and effective as possible, please review the following information.

Our Location

WakeMed Physician Practices - Primary Care – Holly Springs

101 Cotten Lane
Holly Springs, NC 27540
Appointments: 919-235-6555

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Preparing for Your Appointment

New patient appointments and annual physical exams are 30 minutes. Follow-up and same-day appointments are 15 minutes. Please arrive 15 minutes prior to your scheduled appointment time to complete paperwork and registration.

  • Please bring a copy of your insurance information.
  • Please bring all your medication bottles to your appointment so we can verify your current medications accurately and provide you with better care.
  • For cancellations, please call 24 hours prior to your appointment time.
  • If you arrive 10 minutes after your scheduled appointment time, it may be necessary to reschedule your appointment.
  • Results of lab tests or imaging studies can take several days to return to our office. We will contact you by phone or letter once your physician has reviewed your results. You will receive notification within two weeks. If you have not received any contact after two weeks, please contact our office. If your lab or test results require follow up, we will help you schedule an appointment to review your results with your physician.
  • Read our Notice of Privacy Practices (PDF).

After Hours and Urgent Care

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room.

If you need urgent care, use our Urgent Care Services.

If you have a question after normal business hours, our physicians are available to answer questions and provide advice. We ask that all after-hours calls be reserved for emergencies only. If you have an urgent problem that can be addressed in the morning, please call when the office opens and ask for a same-day appointment.

To reach the on-call physician, call 919-235-6555 and choose the prompt for the on-call physician. You may be asked to leave a message so that the physician can return your call. Please include your name, date of birth, physician's name, call-back number and your question or concern.

About Prescriptions

Medication refills can be obtained during your office visit or by contacting your pharmacy to request a refill. Please provide us with accurate pharmacy information (telephone number and address) at your visit.

Your physician will provide enough medication at your visit to last until your next visit. Once you start your last refill, it’s time to contact our office for a follow-up appointment. Please don't let your medication run out.

  • Plan on scheduling an appointment or calling at least seven days before you run out of medications.
  • Routine refills will not be processed after hours by the on-call physician.
  • Please allow us up to three days to process refills once they are approved by the physician.
  • Antibiotic prescriptions will not be called into the pharmacy prior to a physician's assessment of your current problem.

Insurance Accepted

WakeMed Physician Practices — Primary Care — Holly Springs contracts with most major insurance companies. See the full list.


We require that all of our patients meet the minimum vaccination requirements published by the American Academy of Pediatrics (AAP) and the American Committee on Immunization Practices (ACIP).


For any billing questions, please contact WakeMed Billing at 919-350-8359.

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WakeMed Physician Practices Primary Care practices have achieved the Patient-Center Medical Home Designation from the National Committee for Quality Assurance. To earn this designation, physician practices must offer:

  • A higher level of patient care and quality
  • Greater access to care with the availability of more same-day appointments
  • A coordinated team approach to meeting all of your health care needs
  • Access to new technology like electronic health records

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