Facebook Pixel

Contacting & Visiting Patients

Visiting Patients
In most units at WakeMed, friends and family are welcome to visit a patient at any time in accordance with the patient's wishes with a few exceptions. We also welcome children and ask that they remain with an adult at all times during their visit.

Please note: If you or your children currently have an acute illness with any of the following symptoms, please do not visit WakeMed out of respect for our patients.

  • Sore throat
  • Fever
  • Headache
  • Coughing, nasal drainage, or stuffy head
  • Generalized body aches
  • Diarrhea within the past 24 hours
  • Vomiting with the past 24 hours

Quiet Hours
Many units do observe quiet hours every day from 8 pm to 7 am. Critical care units may have additional quiet hours during the day to allow for optimal patient healing.

Temporary Visitation Restrictions

Our top priority is to protect the health and wellbeing of our patients, their families and our staff who are working on the frontlines. While we recognize the important role that visits from loved ones play in the healing process, we must have visitation restrictions in order to protect lives.

Visit COVID-19 Information Page

Raleigh Campus & Cary Hospital Women’s Pavilion & Birthplaces

patients & visitors

Visiting Hours: 11 am to 8 pm
However, family members and those designated as family are welcome to visit anytime. Because of space constraints and safety, only one person is allowed to accompany mom in triage. A maximum of four support people are allowed in the room during labor and for the birth. Should a cesarean birth become necessary, only one support person is allowed in the operating room.

North Hospital

At North Hospital, we welcome visitors throughout the day and night, we ask that visitors refrain from visiting during WakeMed North Quiet Hours.


Listing of local hotels/motels near our facilities for out of town visitors.

Gift Shops

WakeMed Gift Shops sell plants, flowers, balloons, a large variety of gifts, snacks, beverages, magazines, personal toiletry items and greeting cards. We also offer products to support the care needs of new moms and babies, children, physical rehab patients, cancer patients and we deliver flowers and gifts to inpatients.


Well-wishers can send patients messages by filling out and submitting an electronic message form. Messages are delivered Monday through Friday during regular business hours by volunteers. Messages received after 1:00PM may not be delivered until the next business day. Please note that email messages are not secure, we maintain the right not to deliver messages that are deemed inappropriate and due to some sensitivity and confidentiality requirements, email messages will not be delivered to certain units and patients.

Postal Mail

Letters and packages for patients are delivered Monday through Friday by WakeMed volunteers. Letters and parcels that arrive after patients have left are forwarded to their homes.

Raleigh Campus

[Patient's Full Name]
[Room number if known]
3000 New Bern Ave.
Raleigh, NC 27610

Cary Hospital

[Patient's Full Name]
[Room number if known]
1900 Kildaire Farm Rd.
Cary, NC 27518

North Hospital

[Patient's Full Name]
[Room number if known]
10000 Falls of Neuse Rd
Raleigh, NC 27614

Tobacco Use

WakeMed campuses are all tobacco free. The use of all tobacco products, including electronic cigarettes, is not allowed inside or outside the hospital.

Chapel - Spiritual Care

A meditation chapel is located on the third floor of Raleigh Campus and the first floor of Cary Hospital. A meditation room is located on the first floor of the Women’s Hospital at WakeMed North, just off the main lobby.

The chapels and medication room are open at all times for prayer, meditation and times of silence. If you would like to talk to a chaplain, please ask the nurse to contact a chaplain for you or call 919-350-8000 and ask that a chaplain be paged.

Wireless Internet Access

For the convenience of our patients and visitors, free wireless Internet access is available on your own laptop computer at most WakeMed locations.